Privacy Policy

Information We Collect

When you join Fortunica Casino and use our services, we collect certain information necessary to provide a secure and personalised gaming environment. This typically includes details provided during registration such as your full name, date of birth, email address, residential address, and telephone number. We also gather verification documents required to comply with regulatory obligations.

In addition to information you give us directly, we automatically collect technical data when you visit our site. This may include your IP address, browser type and version, device operating system, pages visited, time spent on the site, and referral sources. Payment information is collected only to the extent needed to process deposits and withdrawals through our secure third-party providers.

How We Use Your Information

We use the information we collect to create and manage your account, process transactions, and deliver the gaming services you request. This allows us to verify your identity, prevent fraud, ensure compliance with legal and licensing requirements, and maintain the integrity of our platform.

With your consent, we may also use your contact details to send promotional offers, newsletters, and updates about new games or features. You can adjust your marketing preferences at any time through your account settings or by contacting our customer support team. We do not use your data for automated decision-making that produces legal or similarly significant effects.

Sharing and Disclosure of Information

We do not sell or rent your personal data to third parties for marketing purposes. Information may be shared with trusted service providers who assist us in operating the website, conducting our business, and servicing you. These providers include payment processors, identity verification agencies, customer support platforms, and IT service suppliers. All such partners are contractually obliged to keep your information secure and to use it only for the purposes we specify.

We may also disclose your information where required by law, regulation, or court order. This includes sharing data with licensing authorities, regulatory bodies, or law enforcement agencies when we believe such disclosure is necessary to protect our rights, investigate potential breaches, or ensure compliance with anti-money laundering and responsible gambling obligations.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyse site performance, and personalise content. Essential cookies enable core functions such as account login and game access. Performance and functionality cookies help us understand how visitors use the site and remember your preferences.

You can manage your cookie settings through your browser. Please note that disabling certain cookies may limit your ability to use some features of the platform. We do not use cookies to track your activity across unrelated third-party websites.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, accidental loss, misuse, or alteration. These measures include encryption of sensitive data, secure servers, access controls, and regular security reviews. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is completely secure.

Your Rights and Choices

You have the right to access the personal information we hold about you, request corrections to inaccurate data, and ask for deletion of your information where we no longer have a legitimate reason to retain it. You may also object to certain processing activities or request that we restrict how we use your data.

To exercise any of these rights, please contact our customer support team using the details provided on the website. We will respond to your request within the timeframes required by applicable law. Please note that we may need to retain certain information for legal or regulatory compliance even after a deletion request.

International Data Transfers

Some of our service providers may be located outside the United Kingdom. When we transfer your personal data to countries that do not offer the same level of protection as UK law, we ensure appropriate safeguards are in place through contractual agreements or other approved mechanisms.

Retention of Information

We keep your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once we no longer need your information, it is securely deleted or anonymised.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices, technology, or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review the Privacy Policy periodically so that you remain informed about how we collect and use your information.

If you have any questions or concerns about our privacy practices, please do not hesitate to contact our support team. We are here to help and committed to resolving any issues promptly.